Shipping & Returns
Free Delivery on Dermalogica
With all orders $49+ we will ship to you via Australia Post eParcel ground network.
Need it faster?
Select express post at checkout for $4.95 extra and we will dispatch using Australia Post's Air Express service for the fastest available way to get to you.
Ordering under $49?
That's ok, we just ask for a $4.95 contribution towards your shipping costs.
Order Tracking
Once your order dispatches from our warehouse, you will receive an automated dispatch notification that will include your tracking information. If you have provided your phone number and requested to be contacted via sms, you will also receive SMS updates.
The arrive app (from app store or google play) will provide tracking updates via notifications.
Delivery timeframes
Delivery is with Australia Post's e-Parcel System. e-parcel uses Australia Posts vast distribution network to ensure parcels are delivered in the least amount of time. Standard Delivery is generally 2-3 working days for Sydney, Canberra, Melbourne & Brisbane metro areas. Other regions can be up to 10 business days,
Orders placed by 4pm Sydney time will be shipped same day.
If delivery time is important to you, then we also offer express shipping using Australia Post Express Post Network.
The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. This service is overnight to most metro areas if orders are received prior to 4pm.
Express Post is available on checkout for a flat $4.95 for anywhere in Australia.
We strongly recommend for WA, NT & TAS residents to use the express service as standard eParcel is via ground transport.
Our Express Post option does not provide a guarantee for delivery timeframes, but your order will get priority handling and air transport where available for the fastest possible delivery timeframes. To find out if your address is within the network visit Australia Post Website.
Delivery to Parcel Lockers
Yes! Simply use your MyPost delivery address to a convenient parcel locker location. If you don't have a MyPost account you can register here.
Deliver direct to Post Office for Collection
Just like Parcel lockers, you can have your order delivered directly to your local Australia. Using your MyPost account, simply find the address for your post office and include your mypost address. You will receive an SMS alert when your order is ready for collection.
Parcel Re-Direction during transport
Sometimes plans change and you need a parcel delivered to work instead of home. Once your order has been dispatched, depending on where your parcel is you can request a re-diirection of your order using your MyPost account. Don't have a MyPost account register here
Returns & Refunds
At Gloskinbody, we want you to feel confident in every purchase you make with us. If for any reason you need to return your item, please review the policy details below.
1. General Returns
• Timeframe: You may return any unopened and unused product in its original condition and packaging within 90 days of delivery.
• Condition: Returned items must be in resalable condition, with all original seals, tags, and packaging intact.
2. Dermalogica Satisfaction Guarantee
• Product Guarantee: Dermalogica products purchased from us come with a satisfaction guarantee. If you are not entirely happy with your Dermalogica product, you may return it provided more than 50% of the product remains.
• No-Hassle Returns: Simply contact our customer service team with your order number and product details, and we’ll guide you through the process.
3. Faulty or Damaged Goods
• Our Promise: If your order arrives damaged or you believe it’s faulty, please contact our customer service team as soon as possible.
• Resolution: We’ll work with you to resolve the issue—whether it’s a replacement, repair, or refund.
4. Devices (e.g., Omnilux)
• No Returns Once Opened: For devices such as Omnilux, we are unable to accept returns once the packaging has been opened in any way.
• Omnilux Guarantee: Please note that Omnilux does not extend a satisfaction guarantee to it's retailers, including GLO Skin Body. Only devices purchased from Omnilux are covered by their satisfaction guarantee, if this is important to you - we recommend purchasing directly from Omnilux.
5. Processing Your Refund
• Approval & Inspection: Once our team approves your return and we receive the item in the expected condition, we will initiate your refund.
• Timeline: Replacements and Refunds are typically processed within 3-5 business days of the return arriving to us. If a refund is approved, please allow up to an additional 10 days for the refund to appear on your account statement, depending on your bank or payment provider.
Replacement items will be sent on a separate tracking number that will be emailed to you upon dispatch.
6. How to Initiate a Return
• Contact Us: Reach out to our Customer Service Team at info@gloskinbody.com.au with your order number and reason for the return.
• Instructions: We’ll provide instructions for sending your product back safely.
• Follow-Up: Once your return is received and inspected, we’ll notify you of the status of your return.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to ensure that your experience with GLO Skin Body is seamless and satisfying.
