Shipping & Returns
Free Delivery on Dermalogica
All orders $49 and over ship free with Standard Delivery. Your order will be sent with Australia Post or Aramex.
Need it faster?
Select Express at checkout for $5.95 extra and we'll send your order with Australia Post Express Post for the fastest available delivery.
Ordering under $49?
That's ok, we just ask for a $5.95 contribution towards Standard Delivery, or $11.90 for Express.
| Standard (Australia Post or Aramex) | Express (Australia Post Express Post) | |
|---|---|---|
| Cost – orders over $49 | FREE | $5.95 |
| Cost – orders under $49 | $5.95 | $11.90 |
| Sydney Metro | 1-3 business days | 1 business day |
| Other Capital Cities | 3-10 business days | 1-3 business days |
| Regional + Rural | 3-10 business days | 2-5 business days |
Delivery timeframes are estimates and start from the day your order is dispatched. The timeframe for your address is shown at checkout. Orders placed before 4pm Sydney time on a business day are dispatched the same day.
Which carrier will deliver my order?
Standard orders are delivered by either Australia Post or Aramex. Your dispatch email will confirm the carrier for your order, along with your tracking details.
Express orders are always delivered by Australia Post Express Post.
About Express
Express orders receive priority handling and air transport where available. Most metro areas receive Express orders the next business day when ordered before 4pm Sydney time. Delivery timeframes for Express are not guaranteed by Australia Post.
If you're in WA, NT or TAS, we recommend Express, as Standard Delivery travels by road.
To check whether your address is in the Express Post network, visit the Australia Post website.
Order Tracking
Once your order is dispatched from our warehouse, you'll receive a dispatch email with your carrier and tracking details. If you've given us your mobile number and opted in to SMS, you'll also receive SMS updates.
Delivery to Parcel Lockers
Yes! Simply use your MyPost delivery address for a convenient Parcel Locker location. Orders to Parcel Lockers are always sent with Australia Post. If you don't have a MyPost account, you can register here.
Deliver direct to a Post Office for Collection
Just like Parcel Lockers, you can have your order delivered directly to your local Post Office. Using your MyPost account, find the address for your Post Office and use it as your delivery address. Orders to a Post Office are always sent with Australia Post, and you'll receive an SMS when your order is ready to collect.
Need to change your delivery address?
Sometimes plans change. If your order is with Australia Post, you may be able to redirect it using your MyPost account once it has been dispatched. If you don't have a MyPost account, you can register here.
If your order is with Aramex, or you need help, please contact us as soon as possible and we'll do our best to help.
