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How do I become a member?
Create a free account at checkout or via the account icon at the top of the site. That's it — membership and rewards are both active from the moment your account exists.
Do I have to pay to be a GLO member?
No. Every customer with a GLO account is automatically a member — there's no fee and nothing to opt into
Does member pricing apply during sales?
During sitewide sale events, the sale price is already the best available price, so member pricing is temporarily not additional to it — you'll always get whichever price is lowest.
What is member pricing?
Member pricing is exclusive value available to signed-in GLO members on select professional skincare brands. It's not a coupon or a code — the moment you're logged in, your member pricing appears automatically on product pages and in your cart.
How do I see my Member Pricing?
Member pricing is a benefit reserved for our community. Simply sign in for free to reveal your exclusive value — this matches the live site's own wording exactly.
Do I need to do anything to activate member pricing?
Just stay logged in. Thanks to our new accounts bar, once you sign in you'll generally stay signed in on this device for up to 12 months, so you won't need to log in every visit to see your pricing.
How can I earn points?
You earn points automatically on every order — 1 point for every $1 spent — plus bonus points for things like signing up, subscribing to emails, your birthday, following us on social, and referring friends. You'll also earn bonus points for completing your skin profile.
What are the reward tiers?
GLO Member Rewards runs across three tiers, based on your ongoing partnership with us over the previous 12 months:
Silver — start here, automatic on account creation
Gold — reached at $450+ in the previous 12 months
Platinum — reached at $990+ in the previous 12 months
How do I redeem my points?
Sign in to your account to see which rewards are available for your current points balance. Rewards are grouped so there's something for everyone:
- Essential Rewards — perfect for travel and discovery, available to all tiers
- Most Available Rewards — a wider selection of professional formulas, for Gold & Platinum
- Premium Rewards — our most exclusive treatments and full-sized icons, Platinum exclusive
Where can I see my points balance?
Log in to your account! Your points balance will be highlighted at the top of the page.
Do my points expire?
Points will expire after one year if there isn't any account activity.
Do my rewards expire?
Rewards will not expire once they are activated in the account.
What happens to my points if I return a purchase?
If you return a purchase, the points you earned for that purchase will be deducted from your account.
When do I get my birthday gift?
On your birthday! The only instance in which birthday points will be delayed until next year is if your birthday is within 30 days from the day you entered it.
I forgot to use my points at checkout, can I apply them retroactively?
No, unfortunately points cannot be redeemed on an order after the purchase has been completed.
